# Canopy Servicing Status - Incident History ## Production Database Maintenance - **Feb 28, 04:45 UTC** **Completed** - The scheduled maintenance has been completed. - **Feb 28, 03:23 UTC** **In progress** - Scheduled maintenance is currently in progress. We will provide updates as necessary. - **Feb 28, 03:22 UTC** **Scheduled** - We expect up to 30 minutes of impact throughout the interval related to database maintenance, which may result in degraded availability in APIs and Data Direct. ## Investigating Service Degradation - **Jun 17, 20:46 UTC** **Resolved** - This incident has been resolved. - **Jun 17, 17:11 UTC** **Investigating** - We are addressing service degradation affecting some of our customers. ## AWS Degraded Service - **Oct 7, 20:56 UTC** **Resolved** - Incident has resolved. We observed minimal impact to Canopy customers. - **Oct 7, 20:13 UTC** **Monitoring** - We are monitoring an AWS outage. Our services are expected to be degraded. ## Resolved: API Service Degradation - **Sep 4, 17:27 UTC** **Resolved** - This incident has been resolved. API responses should be normal now. - **Sep 4, 17:15 UTC** **Investigating** - We are addressing service degradation affecting some of our customers. We are seeing intermittent API responses that fail with 500 status codes. It appears that our hosting provider had an issue. ## Weekly Deployment - July 16, 2024 - **Jul 16, 21:30 UTC** **Completed** - The scheduled maintenance has been completed. - **Jul 16, 19:30 UTC** **In progress** - Scheduled maintenance is currently in progress. We will provide updates as necessary. - **Jul 16, 18:04 UTC** **Scheduled** - Canopy will be performing routine improvements to our systems. We do not expect any service interruptions or downtime. See Canopy release notes for details: https://releases.canopyservicing.com/ ## Weekly Deployment - July 9, 2024 - **Jul 9, 20:00 UTC** **Completed** - The scheduled maintenance has been completed. - **Jul 9, 19:00 UTC** **In progress** - Scheduled maintenance is currently in progress. We will provide updates as necessary. - **Jul 9, 15:49 UTC** **Scheduled** - Canopy will be performing routine improvements to our systems. We do not expect any service interruptions or downtime. See Canopy release notes for details: https://releases.canopyservicing.com/ ## Weekly Deployment - June 25, 2024 - **Jun 25, 21:30 UTC** **Completed** - The scheduled maintenance has been completed. - **Jun 25, 20:30 UTC** **In progress** - Scheduled maintenance is currently in progress. We will provide updates as necessary. - **Jun 25, 19:36 UTC** **Update** - We will be undergoing scheduled maintenance during this time. ## Weekly Deployment - June 18, 2024 - **Jun 18, 20:00 UTC** **Completed** - The scheduled maintenance has been completed. - **Jun 18, 19:00 UTC** **In progress** - Scheduled maintenance is currently in progress. We will provide updates as necessary. - **Jun 18, 17:24 UTC** **Scheduled** - Canopy will be performing routine improvements to our systems. We do not expect any service interruptions or downtime. See Canopy release notes for details: https://releases.canopyservicing.com/ ## Weekly Deployment - June 11, 2024 - **Jun 11, 20:30 UTC** **Completed** - The scheduled maintenance has been completed. - **Jun 11, 19:30 UTC** **In progress** - Scheduled maintenance is currently in progress. We will provide updates as necessary. - **Jun 11, 18:24 UTC** **Scheduled** - Canopy will be performing routine improvements to our systems. We do not expect any service interruptions or downtime. See Canopy release notes for details: https://releases.canopyservicing.com/ ## Weekly Deployment - June 4, 2024 - **Jun 4, 22:00 UTC** **Completed** - The scheduled maintenance has been completed. - **Jun 4, 19:30 UTC** **In progress** - Scheduled maintenance is currently in progress. We will provide updates as necessary. - **Jun 4, 18:02 UTC** **Scheduled** - Canopy will be performing routine improvements to our systems. We do not expect any service interruptions or downtime. See Canopy release notes for details: https://releases.canopyservicing.com/ ## Weekly Deployment - May 29, 2024 - **May 29, 22:00 UTC** **Completed** - The maintenance will take an additional 2 hours due to anticipated fixes. - **May 29, 19:59 UTC** **Scheduled** - We will be undergoing scheduled maintenance during this time. - **May 29, 19:00 UTC** **In progress** - Scheduled maintenance is currently in progress. We will provide updates as necessary. ## Weekly Deployment - May 21, 2024 - **May 21, 20:00 UTC** **Completed** - The scheduled maintenance has been completed. - **May 21, 19:00 UTC** **In progress** - Scheduled maintenance is currently in progress. We will provide updates as necessary. - **May 21, 18:44 UTC** **Scheduled** - Canopy will be performing routine improvements to our systems. We do not expect any service interruptions or downtime. See Canopy release notes for details: https://releases.canopyservicing.com/ ## Weekly Deployment - May 14, 2024 - **May 14, 23:00 UTC** **Completed** - The scheduled maintenance has been completed. - **May 14, 22:00 UTC** **In progress** - Scheduled maintenance is currently in progress. We will provide updates as necessary. - **May 14, 20:46 UTC** **Scheduled** - Canopy will be performing routine improvements to our systems. We do not expect any service interruptions or downtime. See Canopy release notes for details: https://releases.canopyservicing.com/ ## Weekly Deployment - May 7, 2024 - **May 7, 20:30 UTC** **Completed** - The scheduled maintenance has been completed. - **May 7, 19:30 UTC** **In progress** - Scheduled maintenance is currently in progress. We will provide updates as necessary. - **May 7, 17:47 UTC** **Scheduled** - Canopy will be performing routine improvements to our systems. We do not expect any service interruptions or downtime. See Canopy release notes for details: https://releases.canopyservicing.com/ ## Weekly Deployment - April 30, 2024 - **Apr 30, 22:00 UTC** **Completed** - The scheduled maintenance has been completed. - **Apr 30, 21:00 UTC** **In progress** - Scheduled maintenance is currently in progress. We will provide updates as necessary. - **Apr 30, 20:44 UTC** **Scheduled** - Canopy will be performing routine improvements to our systems. We do not expect any service interruptions or downtime. See Canopy release notes for details: https://releases.canopyservicing.com/ ## Weekly Deployment - April 23, 2024 - **Apr 23, 22:30 UTC** **Completed** - The scheduled maintenance has been completed. - **Apr 23, 21:30 UTC** **In progress** - Scheduled maintenance is currently in progress. We will provide updates as necessary. - **Apr 23, 20:31 UTC** **Scheduled** - Canopy will be performing routine improvements to our systems. We do not expect any service interruptions or downtime. See Canopy release notes for details: https://releases.canopyservicing.com/ ## Weekly Deployment - April 16, 2024 - **Apr 16, 20:00 UTC** **Completed** - The scheduled maintenance has been completed. - **Apr 16, 19:00 UTC** **In progress** - Scheduled maintenance is currently in progress. We will provide updates as necessary. - **Apr 16, 17:44 UTC** **Scheduled** - Canopy will be performing routine improvements to our systems. We do not expect any service interruptions or downtime. See Canopy release notes for details: https://releases.canopyservicing.com/ ## Weekly Deployment - April 9, 2024 - **Apr 9, 21:00 UTC** **Completed** - The scheduled maintenance has been completed. - **Apr 9, 20:00 UTC** **In progress** - Scheduled maintenance is currently in progress. We will provide updates as necessary. - **Apr 9, 18:43 UTC** **Scheduled** - Canopy will be performing routine improvements to our systems. We do not expect any service interruptions or downtime. See Canopy release notes for details: https://releases.canopyservicing.com/ ## Investigating Service Degradation - **Apr 3, 23:27 UTC** **Resolved** - This incident has been resolved. - **Apr 3, 23:05 UTC** **Investigating** - We are addressing service degradation affecting some of our customers. ## Weekly Deployment - April 3, 2024 - **Apr 3, 20:40 UTC** **Completed** - The scheduled maintenance has been completed. - **Apr 3, 19:40 UTC** **In progress** - Scheduled maintenance is currently in progress. We will provide updates as necessary. - **Apr 3, 19:30 UTC** **Scheduled** - Canopy will be performing routine improvements to our systems. We do not expect any service interruptions or downtime. See Canopy release notes for details: https://releases.canopyservicing.com/ ## Weekly Deployment - March 26, 2024 - **Mar 26, 20:00 UTC** **Completed** - The scheduled maintenance has been completed. - **Mar 26, 19:00 UTC** **In progress** - Scheduled maintenance is currently in progress. We will provide updates as necessary. - **Mar 26, 18:44 UTC** **Scheduled** - Canopy will be performing routine improvements to our systems. We do not expect any service interruptions or downtime. See Canopy release notes for details: https://releases.canopyservicing.com/ ## Weekly Deployment - March 19, 2024 - **Mar 19, 20:00 UTC** **Completed** - The scheduled maintenance has been completed. - **Mar 19, 19:00 UTC** **In progress** - Scheduled maintenance is currently in progress. We will provide updates as necessary. - **Mar 19, 16:10 UTC** **Scheduled** - Canopy will be performing routine improvements to our systems. We do not expect any service interruptions or downtime. See Canopy release notes for details: https://releases.canopyservicing.com/ ## Weekly Deployment - March 12, 2024 - **Mar 12, 23:00 UTC** **Completed** - The scheduled maintenance has been completed. - **Mar 12, 19:50 UTC** **Update** - The maintenance will take an additional 3 hours due to anticipated fixes. - **Mar 12, 19:00 UTC** **In progress** - Scheduled maintenance is currently in progress. We will provide updates as necessary. ## Weekly Deployment - March 5, 2024 - **Mar 5, 20:00 UTC** **Completed** - The scheduled maintenance has been completed. - **Mar 5, 19:00 UTC** **In progress** - Scheduled maintenance is currently in progress. We will provide updates as necessary. - **Mar 5, 16:16 UTC** **Scheduled** - Canopy will be performing routine improvements to our systems. We do not expect any service interruptions or downtime. See Canopy release notes for details: https://releases.canopyservicing.com/ ## Weekly Deployment - February 27, 2024 - **Feb 27, 19:40 UTC** **Completed** - The scheduled maintenance has been completed. - **Feb 27, 18:40 UTC** **In progress** - Scheduled maintenance is currently in progress. We will provide updates as necessary. - **Feb 27, 18:37 UTC** **Scheduled** - Canopy will be performing routine improvements to our systems. We do not expect any service interruptions or downtime. See Canopy release notes for details: https://releases.canopyservicing.com/