# Canopy Servicing Status - Incident History

## Incident History

### Incident/28706014
**Date:** February 28, 2026  
**Type:** Production Database Maintenance
- **Completed** - The scheduled maintenance has been completed. (UTC: 04:45)
- **In progress** - Scheduled maintenance is currently in progress. We will provide updates as necessary. (UTC: 03:23)
- **Scheduled** - We expect up to 30 minutes of impact throughout the interval related to database maintenance, which may result in degraded availability in APIs and Data Direct. (UTC: 03:22)

### Incident/25513089
**Date:** June 17, 2025  
**Type:** Investigating Service Degradation
- **Resolved** - This incident has been resolved. (UTC: 20:46)
- **Investigating** - We are addressing service degradation affecting some of our customers. (UTC: 17:11)

### Incident/22446516
**Date:** October 7, 2024  
**Type:** AWS Degraded Service
- **Resolved** - Incident has resolved. We observed minimal impact to Canopy customers. (UTC: 20:56)
- **Monitoring** - We are monitoring an AWS outage. Our services are expected to be degraded. (UTC: 20:13)

### Incident/22052329
**Date:** September 4, 2024  
**Type:** Resolved: API Service Degradation
- **Resolved** - This incident has been resolved. API responses should be normal now. (UTC: 17:27)
- **Investigating** - We are addressing service degradation affecting some of our customers. We are seeing intermittent API responses that fail with 500 status codes. It appears that our hosting provider had an issue. (UTC: 17:15)

### Incident/21432336
**Date:** July 16, 2024  
**Type:** Weekly Deployment
- **Completed** - The scheduled maintenance has been completed. (UTC: 21:30)
- **In progress** - Scheduled maintenance is currently in progress. We will provide updates as necessary. (UTC: 19:30)
- **Scheduled** - Canopy will be performing routine improvements to our systems. We do not expect any service interruptions or downtime. For details see Canopy release notes [here](https://releases.canopyservicing.com/).

### Incident/21359332
**Date:** July 9, 2024  
**Type:** Weekly Deployment
- **Completed** - The scheduled maintenance has been completed. (UTC: 20:00)
- **In progress** - Scheduled maintenance is currently in progress. We will provide updates as necessary. (UTC: 19:00)
- **Scheduled** - Canopy will be performing routine improvements to our systems. We do not expect any service interruptions or downtime. For details see Canopy release notes [here](https://releases.canopyservicing.com/).

### Incident/21219293
**Date:** June 25, 2024  
**Type:** Weekly Deployment
- **Completed** - The scheduled maintenance has been completed. (UTC: 21:30)
- **In progress** - Scheduled maintenance is currently in progress. We will provide updates as necessary. (UTC: 20:30)
- **Update** - We will be undergoing scheduled maintenance during this time. (UTC: 19:36)
- **Update** - We will be undergoing scheduled maintenance during this time. (UTC: 19:33)
- **Scheduled** - Canopy will be performing routine improvements to our systems. We do not expect any service interruptions or downtime. For details see Canopy release notes [here](https://releases.canopyservicing.com/).

### Incident/21149065
**Date:** June 18, 2024  
**Type:** Weekly Deployment
- **Completed** - The scheduled maintenance has been completed. (UTC: 20:00)
- **In progress** - Scheduled maintenance is currently in progress. We will provide updates as necessary. (UTC: 19:00)
- **Scheduled** - Canopy will be performing routine improvements to our systems. We do not expect any service interruptions or downtime. For details see Canopy release notes [here](https://releases.canopyservicing.com/).

### Incident/21077082
**Date:** June 11, 2024  
**Type:** Weekly Deployment
- **Completed** - The scheduled maintenance has been completed. (UTC: 20:30)
- **In progress** - Scheduled maintenance is currently in progress. We will provide updates as necessary. (UTC: 19:30)
- **Scheduled** - Canopy will be performing routine improvements to our systems. We do not expect any service interruptions or downtime. For details see Canopy release notes [here](https://releases.canopyservicing.com/).

### Incident/20996249
**Date:** June 4, 2024  
**Type:** Weekly Deployment
- **Completed** - The scheduled maintenance has been completed. (UTC: 22:00)
- **In progress** - Scheduled maintenance is currently in progress. We will provide updates as necessary. (UTC: 19:30)
- **Scheduled** - Canopy will be performing routine improvements to our systems. We do not expect any service interruptions or downtime. For details see Canopy release notes [here](https://releases.canopyservicing.com/).

### Incident/20922101
**Date:** May 29, 2024  
**Type:** Weekly Deployment
- **Completed** - The maintenance will take an additional 2 hours due to anticipated fixes. (UTC: 22:00)
- **Scheduled** - We will be undergoing scheduled maintenance during this time. (UTC: 19:59)
- **In progress** - Scheduled maintenance is currently in progress. We will provide updates as necessary. (UTC: 19:00)
- **Update** - We will be undergoing scheduled maintenance during this time. (UTC: 19:30)
- **Scheduled** - Canopy will be performing routine improvements to our systems. We do not expect any service interruptions or downtime. For details see Canopy release notes [here](https://releases.canopyservicing.com/).

### Incident/20843693
**Date:** May 21, 2024  
**Type:** Weekly Deployment
- **Completed** - The scheduled maintenance has been completed. (UTC: 20:00)
- **In progress** - Scheduled maintenance is currently in progress. We will provide updates as necessary. (UTC: 19:00)
- **Scheduled** - Canopy will be performing routine improvements to our systems. We do not expect any service interruptions or downtime. For details see Canopy release notes [here](https://releases.canopyservicing.com/).

### Incident/20788268
**Date:** May 14, 2024  
**Type:** Weekly Deployment
- **Completed** - The scheduled maintenance has been completed. (UTC: 23:00)
- **In progress** - Scheduled maintenance is currently in progress. We will provide updates as necessary. (UTC: 22:00)
- **Scheduled** - Canopy will be performing routine improvements to our systems. We do not expect any service interruptions or downtime. For details see Canopy release notes [here](https://releases.canopyservicing.com/).

### Incident/20731965
**Date:** May 7, 2024  
**Type:** Weekly Deployment
- **Completed** - The scheduled maintenance has been completed. (UTC: 20:30)
- **In progress** - Scheduled maintenance is currently in progress. We will provide updates as necessary. (UTC: 19:30)
- **Scheduled** - Canopy will be performing routine improvements to our systems. We do not expect any service interruptions or downtime. For details see Canopy release notes [here](https://releases.canopyservicing.com/).

### Incident/20674536
**Date:** April 30, 2024  
**Type:** Weekly Deployment
- **Completed** - The scheduled maintenance has been completed. (UTC: 22:00)
- **In progress** - Scheduled maintenance is currently in progress. We will provide updates as necessary. (UTC: 21:00)
- **Scheduled** - Canopy will be performing routine improvements to our systems. We do not expect any service interruptions or downtime. For details see Canopy release notes [here](https://releases.canopyservicing.com/).

### Incident/20616798
**Date:** April 23, 2024  
**Type:** Weekly Deployment
- **Completed** - The scheduled maintenance has been completed. (UTC: 22:30)
- **In progress** - Scheduled maintenance is currently in progress. We will provide updates as necessary. (UTC: 21:30)
- **Scheduled** - Canopy will be performing routine improvements to our systems. We do not expect any service interruptions or downtime. For details see Canopy release notes [here](https://releases.canopyservicing.com/).

### Incident/20549249
**Date:** April 16, 2024  
**Type:** Weekly Deployment
- **Completed** - The scheduled maintenance has been completed. (UTC: 20:00)
- **In progress** - Scheduled maintenance is currently in progress. We will provide updates as necessary. (UTC: 19:00)
- **Scheduled** - Canopy will be performing routine improvements to our systems. We do not expect any service interruptions or downtime. For details see Canopy release notes [here](https://releases.canopyservicing.com/).

### Incident/20489466
**Date:** April 9, 2024  
**Type:** Weekly Deployment
- **Completed** - The scheduled maintenance has been completed. (UTC: 21:00)
- **In progress** - Scheduled maintenance is currently in progress. We will provide updates as necessary. (UTC: 20:00)
- **Scheduled** - Canopy will be performing routine improvements to our systems. We do not expect any service interruptions or downtime. For details see Canopy release notes [here](https://releases.canopyservicing.com/).

### Incident/20443398
**Date:** April 3, 2024  
**Type:** Investigating Service Degradation
- **Resolved** - This incident has been resolved. (UTC: 23:27)
- **Investigating** - We are addressing service degradation affecting some of our customers. (UTC: 23:05)

### Incident/20442186
**Date:** April 3, 2024  
**Type:** Weekly Deployment
- **Completed** - The scheduled maintenance has been completed. (UTC: 20:40)
- **In progress** - Scheduled maintenance is currently in progress. We will provide updates as necessary. (UTC: 19:40)
- **Scheduled** - Canopy will be performing routine improvements to our systems. We do not expect any service interruptions or downtime. For details see Canopy release notes [here](https://releases.canopyservicing.com/).

### Incident/20364227
**Date:** March 26, 2024  
**Type:** Weekly Deployment
- **Completed** - The scheduled maintenance has been completed. (UTC: 20:00)
- **In progress** - Scheduled maintenance is currently in progress. We will provide updates as necessary. (UTC: 19:00)
- **Scheduled** - Canopy will be performing routine improvements to our systems. We do not expect any service interruptions or downtime. For details see Canopy release notes [here](https://releases.canopyservicing.com/).

### Incident/20302557
**Date:** March 19, 2024  
**Type:** Weekly Deployment
- **Completed** - The scheduled maintenance has been completed. (UTC: 20:00)
- **In progress** - Scheduled maintenance is currently in progress. We will provide updates as necessary. (UTC: 19:00)
- **Scheduled** - Canopy will be performing routine improvements to our systems. We do not expect any service interruptions or downtime. For details see Canopy release notes [here](https://releases.canopyservicing.com/).

### Incident/20226801
**Date:** March 12, 2024  
**Type:** Weekly Deployment
- **Completed** - The scheduled maintenance has been completed. (UTC: 23:00)
- **Update** - The maintenance will take an additional 3 hours due to anticipated fixes. (UTC: 19:50)
- **In progress** - Scheduled maintenance is currently in progress. We will provide updates as necessary. (UTC: 19:00)
- **Scheduled** - Canopy will be performing routine improvements to our systems. We do not expect any service interruptions or downtime. For details see Canopy release notes [here](https://releases.canopyservicing.com/).

### Incident/20167976
**Date:** March 5, 2024  
**Type:** Weekly Deployment
- **Completed** - The scheduled maintenance has been completed. (UTC: 20:00)
- **In progress** - Scheduled maintenance is currently in progress. We will provide updates as necessary. (UTC: 19:00)
- **Scheduled** - Canopy will be performing routine improvements to our systems. We do not expect any service interruptions or downtime. For details see Canopy release notes [here](https://releases.canopyservicing.com/).

### Incident/20090266
**Date:** February 27, 2024  
**Type:** Weekly Deployment
- **Completed** - The scheduled maintenance has been completed. (UTC: 19:40)
- **In progress** - Scheduled maintenance is currently in progress. We will provide updates as necessary. (UTC: 18:40)
- **Scheduled** - Canopy will be performing routine improvements to our systems. We do not expect any service interruptions or downtime. For details see Canopy release notes [here](https://releases.canopyservicing.com/).