Canopy Servicing Status - Incident History

Incident History

Incident/28706014

Date: February 28, 2026
Type: Production Database Maintenance

• Completed - The scheduled maintenance has been completed. (UTC: 04:45)
• In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. (UTC: 03:23)
• Scheduled - We expect up to 30 minutes of impact throughout the interval related to database maintenance, which may result in degraded availability in APIs and Data Direct. (UTC: 03:22)

Incident/25513089

Date: June 17, 2025
Type: Investigating Service Degradation

• Resolved - This incident has been resolved. (UTC: 20:46)
• Investigating - We are addressing service degradation affecting some of our customers. (UTC: 17:11)

Incident/22446516

Date: October 7, 2024
Type: AWS Degraded Service

• Resolved - Incident has resolved. We observed minimal impact to Canopy customers. (UTC: 20:56)
• Monitoring - We are monitoring an AWS outage. Our services are expected to be degraded. (UTC: 20:13)

Incident/22052329

Date: September 4, 2024
Type: Resolved: API Service Degradation

• Resolved - This incident has been resolved. API responses should be normal now. (UTC: 17:27)
• Investigating - We are addressing service degradation affecting some of our customers. We are seeing intermittent API responses that fail with 500 status codes. It appears that our hosting provider had an issue. (UTC: 17:15)

Incident/21432336

Date: July 16, 2024
Type: Weekly Deployment

• Completed - The scheduled maintenance has been completed. (UTC: 21:30)
• In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. (UTC: 19:30)
• Scheduled - Canopy will be performing routine improvements to our systems. We do not expect any service interruptions or downtime. For details see Canopy release notes here.

Incident/21359332

Date: July 9, 2024
Type: Weekly Deployment

• Completed - The scheduled maintenance has been completed. (UTC: 20:00)
• In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. (UTC: 19:00)
• Scheduled - Canopy will be performing routine improvements to our systems. We do not expect any service interruptions or downtime. For details see Canopy release notes here.

Incident/21219293

Date: June 25, 2024
Type: Weekly Deployment

• Completed - The scheduled maintenance has been completed. (UTC: 21:30)
• In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. (UTC: 20:30)
• Update - We will be undergoing scheduled maintenance during this time. (UTC: 19:36)
• Update - We will be undergoing scheduled maintenance during this time. (UTC: 19:33)
• Scheduled - Canopy will be performing routine improvements to our systems. We do not expect any service interruptions or downtime. For details see Canopy release notes here.

Incident/21149065

Date: June 18, 2024
Type: Weekly Deployment

• Completed - The scheduled maintenance has been completed. (UTC: 20:00)
• In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. (UTC: 19:00)
• Scheduled - Canopy will be performing routine improvements to our systems. We do not expect any service interruptions or downtime. For details see Canopy release notes here.

Incident/21077082

Date: June 11, 2024
Type: Weekly Deployment

• Completed - The scheduled maintenance has been completed. (UTC: 20:30)
• In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. (UTC: 19:30)
• Scheduled - Canopy will be performing routine improvements to our systems. We do not expect any service interruptions or downtime. For details see Canopy release notes here.

Incident/20996249

Date: June 4, 2024
Type: Weekly Deployment

• Completed - The scheduled maintenance has been completed. (UTC: 22:00)
• In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. (UTC: 19:30)
• Scheduled - Canopy will be performing routine improvements to our systems. We do not expect any service interruptions or downtime. For details see Canopy release notes here.

Incident/20922101

Date: May 29, 2024
Type: Weekly Deployment

• Completed - The maintenance will take an additional 2 hours due to anticipated fixes. (UTC: 22:00)
• Scheduled - We will be undergoing scheduled maintenance during this time. (UTC: 19:59)
• In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. (UTC: 19:00)
• Update - We will be undergoing scheduled maintenance during this time. (UTC: 19:30)
• Scheduled - Canopy will be performing routine improvements to our systems. We do not expect any service interruptions or downtime. For details see Canopy release notes here.

Incident/20843693

Date: May 21, 2024
Type: Weekly Deployment

• Completed - The scheduled maintenance has been completed. (UTC: 20:00)
• In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. (UTC: 19:00)
• Scheduled - Canopy will be performing routine improvements to our systems. We do not expect any service interruptions or downtime. For details see Canopy release notes here.

Incident/20788268

Date: May 14, 2024
Type: Weekly Deployment

• Completed - The scheduled maintenance has been completed. (UTC: 23:00)
• In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. (UTC: 22:00)
• Scheduled - Canopy will be performing routine improvements to our systems. We do not expect any service interruptions or downtime. For details see Canopy release notes here.

Incident/20731965

Date: May 7, 2024
Type: Weekly Deployment

• Completed - The scheduled maintenance has been completed. (UTC: 20:30)
• In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. (UTC: 19:30)
• Scheduled - Canopy will be performing routine improvements to our systems. We do not expect any service interruptions or downtime. For details see Canopy release notes here.

Incident/20674536

Date: April 30, 2024
Type: Weekly Deployment

• Completed - The scheduled maintenance has been completed. (UTC: 22:00)
• In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. (UTC: 21:00)
• Scheduled - Canopy will be performing routine improvements to our systems. We do not expect any service interruptions or downtime. For details see Canopy release notes here.

Incident/20616798

Date: April 23, 2024
Type: Weekly Deployment

• Completed - The scheduled maintenance has been completed. (UTC: 22:30)
• In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. (UTC: 21:30)
• Scheduled - Canopy will be performing routine improvements to our systems. We do not expect any service interruptions or downtime. For details see Canopy release notes here.

Incident/20549249

Date: April 16, 2024
Type: Weekly Deployment

• Completed - The scheduled maintenance has been completed. (UTC: 20:00)
• In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. (UTC: 19:00)
• Scheduled - Canopy will be performing routine improvements to our systems. We do not expect any service interruptions or downtime. For details see Canopy release notes here.

Incident/20489466

Date: April 9, 2024
Type: Weekly Deployment

• Completed - The scheduled maintenance has been completed. (UTC: 21:00)
• In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. (UTC: 20:00)
• Scheduled - Canopy will be performing routine improvements to our systems. We do not expect any service interruptions or downtime. For details see Canopy release notes here.

Incident/20443398

Date: April 3, 2024
Type: Investigating Service Degradation

• Resolved - This incident has been resolved. (UTC: 23:27)
• Investigating - We are addressing service degradation affecting some of our customers. (UTC: 23:05)

Incident/20442186

Date: April 3, 2024
Type: Weekly Deployment

• Completed - The scheduled maintenance has been completed. (UTC: 20:40)
• In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. (UTC: 19:40)
• Scheduled - Canopy will be performing routine improvements to our systems. We do not expect any service interruptions or downtime. For details see Canopy release notes here.

Incident/20364227

Date: March 26, 2024
Type: Weekly Deployment

• Completed - The scheduled maintenance has been completed. (UTC: 20:00)
• In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. (UTC: 19:00)
• Scheduled - Canopy will be performing routine improvements to our systems. We do not expect any service interruptions or downtime. For details see Canopy release notes here.

Incident/20302557

Date: March 19, 2024
Type: Weekly Deployment

• Completed - The scheduled maintenance has been completed. (UTC: 20:00)
• In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. (UTC: 19:00)
• Scheduled - Canopy will be performing routine improvements to our systems. We do not expect any service interruptions or downtime. For details see Canopy release notes here.

Incident/20226801

Date: March 12, 2024
Type: Weekly Deployment

• Completed - The scheduled maintenance has been completed. (UTC: 23:00)
• Update - The maintenance will take an additional 3 hours due to anticipated fixes. (UTC: 19:50)
• In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. (UTC: 19:00)
• Scheduled - Canopy will be performing routine improvements to our systems. We do not expect any service interruptions or downtime. For details see Canopy release notes here.

Incident/20167976

Date: March 5, 2024
Type: Weekly Deployment

• Completed - The scheduled maintenance has been completed. (UTC: 20:00)
• In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. (UTC: 19:00)
• Scheduled - Canopy will be performing routine improvements to our systems. We do not expect any service interruptions or downtime. For details see Canopy release notes here.

Incident/20090266

Date: February 27, 2024
Type: Weekly Deployment

• Completed - The scheduled maintenance has been completed. (UTC: 19:40)
• In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. (UTC: 18:40)
• Scheduled - Canopy will be performing routine improvements to our systems. We do not expect any service interruptions or downtime. For details see Canopy release notes here.